Information for your visit
Dear visitors,
We are pleased to welcome you to the Mozart Museums. In order to safeguard your interests and ensure your safety, as well as to ensure the safety of the rooms and the works of art on display, we have drawn up the following house rules. By entering the museum you accept these rules.
We thank you for observing the rules and wish you a pleasant and interesting stay in our museums.
The ticket entitles the holder to a single admission to the museum on the day of validity during the museum’s opening hours. The combined ticket for both museums is valid for 24 hours from the date of purchase. The ticket is not transferable to other persons. Persons entitled to a discount must prove their eligibility with a valid identity card.
During events or renovations, parts of the museum may be temporarily closed to visitors. The museum management reserves the right to order the closure of the museum even at short notice.
When events take place or renovation work is in progress, parts of the museum may be temporarily closed to visitors. The museum management reserves the right to order the closure of the museum at short notice.
Last admission is 30 minutes before the museum closes.
Our current opening hours and prices can be found here.
Our employees wear name badges. They make every effort to make your visit as pleasant as possible. We ask you to show them the necessary respect as well.
In the event of violations of the visitor rules and/or the instructions of the museum staff, as well as in the event of a threat to safety, the Mozart Museum management reserves the right to refuse the person(s) concerned the permission to stay in the museum as well as to issue a ban on entering. The museum staff enforce the house rules on behalf of the management and are authorized to issue instructions in individual cases. All instructions must be followed without restriction.
Please note that Mozart’s Birthplace is not accessible for wheelchair users due to architectural reasons.
The Mozart Residence is accessible for wheelchair users.
We are delighted to welcome young and very young visitors. Please note that adults are responsible for the supervision of their children. Children under 15 must be accompanied by adults.
There are no guarded checkrooms in our museums. Therefore, it is not possible to visit the Mozart Museums with a large backpack, travel bag or trolley. Strollers can be left in the entrance area. No liability can be accepted for deposited items. The maximum size of luggage we allow in the museum is international carry-on luggage.
Smoking, eating food and drinks, and touching the historical exhibits are prohibited in the Mozart Museums. Please do not lean on the furniture and display cases! If exhibits or furnishings are damaged in any way, the person responsible will be held accountable.
In the event of an alarm, the instructions of the staff must be followed immediately. In case of emergency, please follow the emergency exit signs. If you find any lost items, please turn them in to a staff member.
Filming or photography with a flash is not permitted in our museums. Selfie sticks, laser pointers, or speakers may not be carried or used in any way.
Begging, peddling, and private sales are prohibited.
Animals may not be brought into the buildings, except for service dogs and private dogs only if they are small enough to be carried by the owner throughout the entire museum visit in a dog carrier bag.
Parking:
Mozart’s Birthplace: The nearest parking garages are the Altstadtgarage A and B, access from Neutorstraße (walking time approx. 7 minutes, exit: Getreidegasse).
Mozart Residence: The nearest parking garage is the Mirabellgarage (walking time approx. 7 minutes).
Public transportation:
Mozart’s Birthplace: Take the No. 1, 4, 7, 8, 10, 23, 24, 27 or 28 bus to Hanuschplatz or the No. 1, 8, 10, 23, 24 or 28 bus to Herbert-von-Karajan-Platz.
Mozart Residence: Take the No. 1, 3, 4, 5, 6 or 22 to Makartplatz.
Is photography or filming allowed?
Photography is allowed only without flash. Filming is NOT allowed.
Are dogs allowed in the building?
Service dogs are allowed, private dogs only if they are small enough to be carried by the owner throughout the entire museum visit in a dog carrier bag.
Is there a checkroom?
There is no checkroom in Mozart’s birthplace. There is a checkroom in the Mozart Residence, but it is not supervised. We are not liable for lost items.
How long is the combined ticket valid?
24 hours.
Can I visit the museum again on the same day?
No, the ticket only grants single admission.
Is there a book about the museum?
No, but there is a book about Wolfgang Amadé Mozart published by the Mozarteum Foundation: Mensch Mozart – Answers to the 100 most frequently asked questions (Ramsauer, Greger and Großpietsch). It is available in the museum shop.
Is it possible to visit the store without visiting the museum?
Only at the Mozart Residence.
Is the Salzburg Card valid?
Yes, with it the entrance is free.
Do you sell Salzburg Cards?
No.
Where can I get the Salzburg Card?
At the tourist office.
Are the museums barrier-free?
The Mozart Residence is barrier-free, Mozart’s Birthplace is not! Strollers can be parked in the entrance area.
Are there toilets?
There are toilets for visitors in both museums.
In which languages is the audio guide available in the Mozart Residence?
English, French, German, Italian, Japanese, Spanish, Chinese, Portuguese, Russian, Korean, Arabic.
In which languages are the guided tours offered?
German, English, French, Italian, Russian, Spanish, Dutch, ÖGS (Austrian Sign Language)
Are Salzburg Guides allowed to guide in the house?
Yes.
Are food and drinks allowed in the museums?
No.
Are the floors and stoves in the Birthplace still the original ones?
No, the house was partially renovated after the family moved out.
Is there Wi-Fi?
There is free Wi-Fi at the Birthplace, which can be accessed by using the “Museum” network.
Are the exhibits labeled?
There are labels in German and English in both museums.
Are there handouts in other languages?
No, but there is the possibility to download descriptions of the rooms in other languages to your cell phone on the 2nd floor of the Birthplace and on the 1st floor of the Residence.
Are there house rules?
Yes, they are posted next to the ticket offices of the museums.
Are selfie sticks allowed in the museum?
No.
Are animals allowed?
Service dogs are allowed, private dogs only if they are small enough to be carried by the owner throughout the entire museum visit in a dog carrier bag.
If you still have questions that have not been answered here, please send them to museum.service@mozarteum.at – – we will try to answer them as soon as possible!