Informations for your visit
Dear Visitors,
We are pleased to welcome you in the Mozart Museums. We have compiled these house rules and regulations so as to safeguard your interests and ensure your safety while at the same time maintaining the security of the rooms and works of art on display. By entering the museum you accept these house rules and regulations.
We thank you for your compliance with these regulations and wish you a pleasant and interesting stay in our museums.
Entrance tickets entitle you to enter the museum once on the day of validity during the opening hours of the museum. The combined ticket for both museums is valid for 24 hours from the time of purchase. The ticket is not transferrable to other persons. Persons entitled to concessions must prove their claim with a valid identity card.
When events take place or renovation work is in progress, parts of the museum may be temporarily closed to visitors. The museum management reserves the right to order the closure of the museum at short notice.
The last admission time is 30 minutes before the museum closes.
Our current opening times and prices are displayed here.
Our members of staff wear name badges. They make every effort to make your visit as pleasant as possible. May we request that you also treat them with due respect.
In the case of violation of the visitor regulations and/or the instructions of the museum staff, as well as endangering safety, the management of the Mozart Museums reserves the right to refuse the person(s) concerned to stay in the museum and also to issue a ban on entering the museum. The staff of the museum carry out the house regulations by order of the management and are entitled in individual cases to give instructions. All orders must be observed unconditionally.
Please note that for architectural reasons Mozart’s Birthplace is not accessible for wheelchair-users.
The Mozart Residence is accessible for wheelchair-users.
We are very pleased to welcome young and very young visitors. May we remind the accompanying adults of their supervisory duties. Children under the age of 12 years have to be accompanied by adults.
There are no supervised cloakrooms in our museums. Therefore it is not possible to visit the Mozart Museums with a large rucksack, a travel bag or a trolley. Prams can be parked in the entrance area. No liability can be assumed for deposited objects. The maximum size of luggage that we permit in the Museum is regulation international cabin baggage.
In the Mozart Museums it is forbidden to smoke, to consume food or drinks, or to touch the historic exhibition objects. Please do not lean on the furniture and display cases! If exhibition objects or furnishings are damaged in any way, the perpetrator will be held responsible.
In the case of an alarm, the instructions of the staff members are to be observed without delay. In the case of an emergency please follow the emergency exit signs. If you should find objects that have been lost, please hand them over to a member of our staff.
Filming and photography without flash is permitted. Selfie-sticks, laser-pointers and loudspeakers of any type may not be used, and must remain stowed at all times during the museum visit. Recordings and photos may be used only for private purposes. Any reproduction for other purposes, especially commercial, is prohibited.
Begging, peddling and private sales activities are forbidden and animals may not be brought into the buildings other than assistance dogs.
Parking:
Mozart’s Birthplace: The nearest parking garages are the Altstadtgarage A and B, access from Neutorstraße (walking distance approx. 7 minutes, exit: Getreidegasse).
Mozart Residence: The closest parking garage is the Mirabellgarage (walking distance approx. 7 minutes).
Public Arrival:
Mozart’s Birthplace: Take bus lines 1,4, 7, 8, 10. 23, 24, 27 or 28 to the Hanuschplatz stop or bus lines 1, 8, 10, 23, 24 or 28 to Herbert-von-Karajan-Platz.
Mozart-Wohnhaus: Take bus lines 1, 3, 4, 5, 6 or 22 to Makartplatz.
Is photography or filming allowed?
Taking photographs is allowed only without flash. Filming is NOT allowed.
Are dogs allowed in the building?
Assistant dogs are allowed, private dogs only if the owner can carry them.
Is there a cloakroom?
There is no cloakroom in Mozart’s birthplace. There is a checkroom in the Mozart residence, but it is unguarded. We are not liable for lost items.
How long is the combined ticket valid?
48 hours.
Can I visit the museum again on the same day?
No, the ticket guarantees a single entry.
Is there a book about the museum?
No, there is a book published by the Mozarteum Foundation: Mensch Mozart- Answers to the 100 most frequently asked questions (Ramsauer, Greger and Großpietsch). It is available in the store.
Is it possible to visit the store without visiting the museum?
Only in the Mozart Residence!
Is the Salzburg Card valid?
Yes, admission is free with it.
Are the museums barrier-free?
The Mozart Residence is barrier-free, Mozart’s Birthplace is not! Baby carriages can be parked in the entrance area.
Are there toilets?
There are toilets for visitors in both museums.
In which languages is the audio guide available in the Mozart Residence?
English, French, German, Italian, Japanese, Spanish, Chinese, Portuguese, Russian, Korean, Arabic.
In which languages are guided tours available?
German, English, French, Italian, Russian, Spanish, Dutch, ÖGS (Austrian Sign Language)
Are Salzburg Guides allowed to guide in the house?
Yes.
Are food or drinks allowed in the museums?
No.
Are the floors and stoves in the birthplace still original?
No, the house was partially renovated after the family moved out.
Is there wi-fi?
There is free wifi in the birthplace, the network is called museum.
Are there inscriptions?
In both museums there are inscriptions in German and English.
Are there handouts in other languages?
No, but there is the possibility on the 2nd floor of the Birthplace and on the 1st floor of the Residence to download the room texts in other languages to your cell phone.
Do you sell Salzburg Cards?
No.
Where can I get the Salzburg Card?
At the tourist office.
Are there house rules?
Yes, they are posted next to the ticket offices of the museums.
Are selfie sticks allowed in the museum?
No.
Are animals allowed?
No, animals are not allowed in the museums.
If you have a question that has not been answered here, please send it to museum.service@mozarteum.at – we will try to answer it as soon as possible!